Terms of Use

1. The Service

LeadBridge lets businesses add an AI chatbot to their websites that answers visitors, captures their contact details, offers services and prices, and books appointments, plus a dashboard to manage conversations, leads and appointments. We may improve or change features over time; we will not remove an essential paid feature during a period you already paid for.

2. Accounts

• You must be at least 18 years old and give accurate information.
• Keep your password safe; you are responsible for activity in your account and for the team members you invite.
• Tell us right away if you suspect unauthorized access.

3. Plans, payments and renewals

• Plans, prices and limits (number of websites and monthly AI chats) are shown on the pricing and checkout pages. The amount charged appears before you pay.
• Payments are processed by Mercado Pago and charged in Peruvian soles (PEN). If your card settles in another currency, your bank converts the amount and may add fees.
• Monthly and yearly subscriptions renew automatically at the end of each period until you cancel the renewal from Plan & Billing. One-time payments do not renew.
• When you move to a more expensive plan during a paid period, the amount you already paid for that period is deducted from the new plan's price.
• If you cancel, your plan stays active until the end of the period you paid. Payments are not refundable for partial periods, except where the law requires otherwise or we confirm a billing error.
• If a payment fails or a plan expires, the chatbot may stop appearing on your website until the plan is renewed.

4. Limits of each plan

Each plan includes a number of websites and of AI chats per month. If a plan's website limit is exceeded, the extra chatbots are not shown. When the monthly AI chats are used up, visitors can still leave their details and your team can answer them from the inbox; the counter resets every month.

5. Your content and your customers

• You are responsible for the information your chatbot uses (services, prices, hours, policies) and must have the right to use it. Review the information the system reads from your website before relying on it.
• You are responsible for the services you sell and the appointments you accept, and for your relationship with your customers.
• You must inform your website visitors about how their data is handled (for example, in your own privacy policy) and comply with the laws that apply to your business, including consent rules for contacting customers by phone, SMS, WhatsApp or e-mail.
• You give LeadBridge a limited license to host, process and display your content only to provide and improve the Service.

6. Artificial intelligence

Replies are generated by AI and can occasionally be incomplete or wrong. The chatbot is a sales and booking assistant: it is not meant for medical, legal, financial or emergency advice. You can review every conversation, take over a chat at any time and correct the information it uses.

7. Acceptable use

You may not use the Service to:

• break the law, deceive people or impersonate someone else;
• send spam or unsolicited messages, or collect data without a valid basis;
• offer illegal, dangerous or adult content, or harass anyone;
• upload malware, attack, overload or try to access the Service or other accounts without authorization;
• copy, resell or reverse engineer the Service, or build a competing product from it, without our written permission.

We may suspend accounts that break these rules, notifying you when possible.

8. Third-party services

The Service relies on third parties such as Mercado Pago (payments), Brevo (e-mail), Google (sign-in and AI) and Anthropic (AI). Their own terms apply to their services and we are not responsible for their failures, although we will work to limit the impact on you.

9. Intellectual property

LeadBridge, its software, design and brand belong to us and our licensors. These Terms do not transfer any ownership to you; you receive a limited, non-exclusive right to use the Service while your plan is active. Your content remains yours.

10. Suspension and termination

You can stop using the Service and cancel your renewal at any time. We may suspend or close an account for non-payment, a serious or repeated breach of these Terms, or a legal requirement. After closure, your data is handled as described in our Privacy Policy.

11. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we do not guarantee that it will be uninterrupted or error-free, or that it will produce a specific number of leads, bookings or sales.

12. Limitation of liability

To the extent permitted by law, LeadBridge is not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You agree to compensate LeadBridge for claims by third parties arising from your content, your services or your breach of these Terms or of the law.

14. Changes to these Terms

We may update these Terms. We will notify customers of significant changes by e-mail or in the dashboard at least 15 days before they apply; continuing to use the Service after that means you accept them.

15. Governing law

These Terms are governed by the laws of Peru. Before any claim, we will try to solve the issue in good faith through our support channel. Consumers keep any rights that the laws of their country of residence grant them and that cannot be waived.

16. Contact

For questions about these Terms, write to us through the chat on our website or from your dashboard.